MSP Rankings · Healthcare · Savannah, Georgia

Best MSPs for Healthcare in Savannah, GA (2026)

Kate Larsen, IT Research Analyst · Last updated: June 30, 2026 · No paid placements
Infinity, Inc. ranks as the top MSP for healthcare in Savannah, earning a 7.4/10 Trust Score on strong Google reviews, 27 years in business, and documented HIPAA support for Coastal Georgia practices. Computer Solutions, Inc. leads for dental and small medical offices, and IntelliSystems brings 33 years of multi-state healthcare IT depth. All providers were scored using the itreviews.co Trust Score methodology: six independently researched criteria, no paid placements.

Quick Picks

  • Best Overall: Infinity, Inc. — 7.4/10
  • Best for Dental & Small Practices: Computer Solutions, Inc. — 6.4/10
  • Best for Multi-Location Healthcare: IntelliSystems — 6.3/10
  • Best for IT + Telecom Bundle: Speros — 6.2/10
  • Best for a Dedicated Healthcare IT Partner: Athens Micro — 6.0/10

Savannah’s healthcare economy isn’t small. Memorial Health and the St. Joseph’s/Candler Health System are the two largest private employers in the metro area, and the Savannah Chamber estimates healthcare accounts for roughly $2 billion in regional personal income. That base of hospitals, specialty clinics, urgent care centers, and private practices across Chatham County creates steady demand for IT providers who understand HIPAA, EHR workflows, and the operational reality of keeping a medical office running without interruption.

Not every MSP in Savannah is built for that. Some serve healthcare as one of a dozen industries listed on a website. Others have structured their entire business around medical and dental IT. This list identifies the seven providers with the strongest combination of healthcare documentation, review credibility, local presence, and operational maturity. If your practice handles protected health information, the provider you pick needs to prove they can protect it — that’s what we scored for. It’s the healthcare companion to our broader list of the top MSPs in Savannah and our national ranking of the best MSPs for healthcare.


How We Ranked These Healthcare MSPs

Rankings are produced using the itreviews.co Trust Score methodology: six independently researched criteria applied the same way to every provider. The Trust Score runs from 0 to 10. No provider paid for placement, and no provider submitted their own data. Reviews carry the most weight because verified client feedback is the most reliable signal of how a provider actually delivers.

Trust Score Factors — Healthcare MSP Rankings (Savannah)

35%
ReviewsGoogle ratings and review volume, Clutch verified interviews where available, and Cloudtango IT-specific ratings. Review volume uses logarithmic scaling, so a practice with 20 reviews isn’t unfairly penalized against one with 200. Absence from Clutch triggers a 50% weight penalty on that sub-factor, not full redistribution.
20%
Industry Awards & RecognitionThird-party recognition from published lists like Channel Futures MSP 501, CRN MSP 500, Inc. 5000, and Cloudtango MSP Select. Self-described awards without a verifiable source don’t count.
15%
Years in BusinessFounding year triangulated across company website, LinkedIn, and domain registration. Operational-maturity signals like named leadership and active content weigh within the band.
10%
Physical PresenceVerified local office, Google Maps presence, and named local staff. A Savannah landing page from an out-of-state HQ scores differently than a Savannah-headquartered firm with local engineers.
10%
Industry SpecializationDedicated healthcare service pages, named HIPAA or compliance certifications, and client references naming specific medical verticals. A bullet that says “we serve healthcare” without supporting documentation scores low.
10%
Service BreadthRange and depth of documented services, from helpdesk through cybersecurity, cloud, backup/DR, and strategic IT planning (vCIO/vCISO).

We don’t score on self-reported data. Every factor is verified through third-party sources. See exactly how we score every provider →

Market-wide note on review platforms: No provider on this Savannah healthcare list holds a Cloudtango MSP Select award or a confirmed Cloudtango listing with a visible rating, and Clutch presence is thin across the market. This reflects the size of the Savannah MSP ecosystem, not a flaw in any individual provider. Scores account for it using the methodology’s missing-platform rules.


Healthcare MSP Comparison at a Glance

ProviderTrust ScoreBest ForKey StrengthLocationNotable Limitation
Infinity, Inc.7.4/10Best overall27 years, strong reviews, healthcare pageSavannah HQNo dedicated healthcare-only focus
Computer Solutions, Inc.6.4/10Dental / small medicalExplicit medical/dental specialty since 2005Savannah HQThinner service stack outside core IT
IntelliSystems6.3/10Multi-location healthcare33 years, multi-state, healthcare depthAugusta HQ (serves Savannah)Not headquartered in Savannah
Speros6.2/10IT + telecom bundle42 years in Savannah, VoIP + managed ITSavannah HQNo dedicated healthcare service page
Athens Micro6.0/10Clinic-level healthcare IT40+ years, EMR/EHR support, named medical clientsAthens HQ (Savannah office)Lower review volume
DPC Technology5.5/10Dental digital conversion31 years, dental roots, Clutch reviewsJacksonville HQ (Savannah office)Primary office outside Savannah
RepowerIT4.1/10IT asset disposal + HIPAAHealthcare page, ITAD specialtyGuyton, GALimited public review data

The Top 7 MSPs for Healthcare in Savannah

1
Savannah’s Strongest All-Around Healthcare MSP
7.4
out of 10
Trust Score

Score Breakdown

Reviews (35%)7.5
Awards (20%)5.0
Years in Business (15%)9.0
Physical Presence (10%)10.0
Industry Specialization (10%)7.0
Service Breadth (10%)7.0
Infinity Inc managed IT healthcare Savannah GA homepage

Chuck and David Brown started Infinity out of a shared interest in technology they’d carried since childhood, and 27 years later the company they built still runs out of the same Savannah office on Chatham Center Drive. That kind of local tenure, paired with the highest review volume in the market, puts them at the top of this list.

Key Strengths

  • Google rating of 4.9 across 238+ reviews makes them the most-reviewed MSP serving Savannah healthcare.
  • Named recipient of the 2025 Best of Georgia Award from Georgia Business Journal, with a reported 99.4% customer satisfaction rate.
  • Dedicated healthcare IT services page covering HIPAA compliance, EHR support, and network security for medical practices. CEO Chuck Brown has produced healthcare-specific IT content addressing practice workflows directly.
  • Full managed IT stack including cybersecurity, disaster recovery, cloud services, unified communications, and IT consulting — the complete IT-department-replacement model.
  • Founded in 1999 by Armstrong University (now Georgia Southern) graduates with City of Savannah and federal court IT backgrounds. Named leadership publicly visible.

Limitations

  • Healthcare is one of several verticals Infinity serves, alongside construction, accounting, and professional services. Practices wanting a healthcare-exclusive IT partner may find a more focused fit elsewhere on this list.
  • No confirmed Clutch profile with verified reviews, which limits third-party interview-based validation.
  • Larger practices with multi-site hospital-system complexity may need a provider with a deeper multi-state healthcare footprint.

Best For

Single-location or small multi-site healthcare practices in Savannah that want a local MSP with strong community roots, proven review credibility, and a technology stack covering everything from phones to cybersecurity.

Not Ideal For

Large multi-state health systems needing a provider with enterprise healthcare IT certifications or dedicated compliance-as-a-service offerings.

Services

Managed ITCybersecurityDisaster RecoveryCloud ServicesUnified CommunicationsIT ConsultingVideo Monitoring24/7 Monitoring

Industries

HealthcareConstructionAccountingProfessional Services

Why They Rank #1

Infinity doesn’t just serve Savannah’s healthcare market — they’ve been embedded in it for nearly three decades, with a physical office, named founders, and a review footprint that dwarfs most of the competition. The Best of Georgia recognition adds a third-party signal that backs up the Google numbers. Combine that tenure with a documented healthcare IT offering and the broadest service stack in the local market, and the Trust Score math works out in their favor. No other provider on this list matches all three: volume of reviews, depth of services, and length of Savannah-specific history.

2
The Healthcare Specialist Built Around Medical & Dental IT
6.4
out of 10
Trust Score

Score Breakdown

Reviews (35%)7.0
Awards (20%)2.0
Years in Business (15%)9.0
Physical Presence (10%)9.0
Industry Specialization (10%)8.0
Service Breadth (10%)5.0
Computer Solutions Inc medical dental IT Savannah GA homepage

Most MSPs list healthcare as one of many industries served. Computer Solutions built their entire identity around it.

Key Strengths

  • Explicitly specializes in medical and dental providers, with named testimonials from pediatric dental practices, family dentistry offices, and private medical groups across Savannah and Coastal Georgia.
  • Google rating of 4.8 across 305 reviews — the highest review volume of any provider on this list.
  • Founded in 2005 and headquartered in Savannah with a 1-hour emergency response guarantee.
  • HIPAA compliance, daily backup reporting, and network monitoring are positioned as core services, not add-ons.

Limitations

  • Service documentation skews toward core IT support and backup rather than premium offerings like vCIO, compliance-as-a-service, or SIEM/SOC capabilities.
  • No confirmed third-party industry awards from major recognition lists.
  • Website content focuses heavily on dental practice IT, which may signal less depth for non-dental specialties like hospitals or behavioral health.

Best For

Dental practices and small medical offices in Savannah that want an MSP whose entire business model is built around healthcare IT, with fast local response and a track record of medical-specific client relationships.

Not Ideal For

Larger healthcare organizations needing strategic IT planning (vCIO), advanced security operations, or compliance support beyond standard HIPAA.

Services

Managed ITMedical & Dental ITHIPAA ComplianceDaily BackupNetwork MonitoringHelpdesk

Why They Rank #2

Computer Solutions’ healthcare specialization is the deepest on this list. They don’t have to pivot from manufacturing or finance clients to understand a dental practice’s EHR workflow. That focus, combined with the strongest review volume in the Savannah market and two decades of local operation, earns them the second-highest Trust Score. The gap between #2 and #1 comes down to service breadth and third-party recognition, not healthcare credibility.

3
Multi-State Healthcare IT Depth From Georgia’s Longest-Running MSP
6.3
out of 10
Trust Score

Score Breakdown

Reviews (35%)5.0
Awards (20%)5.0
Years in Business (15%)10.0
Physical Presence (10%)5.0
Industry Specialization (10%)8.0
Service Breadth (10%)7.0
IntelliSystems healthcare IT Georgia homepage

Thirty-three years in managed IT across Georgia and South Carolina, with a healthcare practice that spans EHR management, HIPAA compliance, and operational continuity for clinical environments.

Key Strengths

  • Founded in 1993 by CEO Kevin Wade. Longest operational history of any provider on this list at 33 years.
  • Dedicated healthcare IT page with documented services covering EHR/EMR management, HIPAA compliance, medical device connectivity, and cybersecurity for clinical settings.
  • Named 2025 Best of Georgia Award recipient, plus Augusta Metro Chamber “Entrepreneur of the Year” recognition for the CEO.
  • Serves Savannah, Augusta, Columbia, Greenville, and Macon — a strong fit for healthcare organizations with locations across the Southeast.
  • vCIO service documented, with a dedicated Business Technology Strategist assigned to each account.

Limitations

  • Headquarters are in Augusta, not Savannah. Local Savannah response times may differ from Augusta-based clients.
  • Google review presence is tied to their Augusta location (4.4 rating, 28 reviews) — lower review volume than Savannah-headquartered competitors.
  • No confirmed Clutch profile.

Best For

Multi-location healthcare organizations operating across Georgia and South Carolina that need a single MSP partner with 30+ years of operational maturity and a documented healthcare IT practice.

Not Ideal For

Single-location Savannah practices prioritizing a provider headquartered in Chatham County with a strong local Google review presence.

Services

Managed ITEHR/EMR ManagementHIPAA ComplianceMedical Device ConnectivityCybersecurityvCIO

Why They Rank #3

IntelliSystems’ combination of 33 years in business, a healthcare-specific service page with documented compliance methodology, and a Best of Georgia Award gives them one of the most complete credibility profiles on this list. The Augusta headquarters and thinner Savannah-specific review presence are the factors that keep them behind the top two.

4
Speros
42 Years of Savannah Business Technology, With Medical Roots
6.2
out of 10
Trust Score

Score Breakdown

Reviews (35%)6.5
Awards (20%)2.0
Years in Business (15%)10.0
Physical Presence (10%)10.0
Industry Specialization (10%)4.0
Service Breadth (10%)6.0
Speros managed IT Savannah GA homepage

Speros was founded by Susan Speros in 1984. Forty-two years later, they’re still in Savannah, still answering the phone with a live person, and still supporting medical offices that first hired them for landline systems decades ago.

Key Strengths

  • Oldest MSP on this list — 42 years of continuous operation in Savannah with 30+ employees and a dedicated facility on Chatham Parkway.
  • Named medical practice testimonials, including a 20+ year relationship with Dr. Richard Roth’s aviation medical practice and references from hospital environments.
  • Full technology bundle: managed IT, VoIP phone systems, surveillance cameras, structured cabling, audio visual, and web design. One vendor for the full practice technology stack.
  • Savannah Chamber of Commerce member with deep community integration.

Limitations

  • No dedicated healthcare or HIPAA service page on their website. Healthcare is served but not documented as a core vertical.
  • Clutch profile exists but has zero verified reviews. Limited third-party review validation.
  • Technology focus includes significant non-IT services (surveillance, AV, web design), which may dilute specialization depth compared to IT-focused competitors.

Best For

Savannah healthcare practices that want a single local vendor for IT, phones, and physical security under one contract, backed by the longest operating history in the market.

Not Ideal For

Practices needing a provider with documented HIPAA compliance methodology, dedicated healthcare IT pages, or deep EHR/EMR specialization.

Services

Managed ITVoIP Phone SystemsSurveillanceStructured CablingAudio VisualWeb Design

Why They Rank #4

Speros’ longevity is unmatched — nobody else on this list has been serving Savannah businesses since the Reagan administration. But longevity alone doesn’t win a healthcare-focused ranking. Without a dedicated healthcare service page or documented HIPAA methodology, their Industry Specialization score pulls them behind competitors who’ve built that documentation out. The medical testimonials are real; the documentation around them is thin.

5
Athens Micro
Dedicated Healthcare IT With Named Medical Clients Across Georgia
6.0
out of 10
Trust Score

Score Breakdown

Reviews (35%)6.0
Awards (20%)2.0
Years in Business (15%)10.0
Physical Presence (10%)6.0
Industry Specialization (10%)8.0
Service Breadth (10%)6.0
Athens Micro healthcare IT Savannah GA homepage

Athens Micro has been doing this for over 40 years and has a Savannah office on Bull Street with a dedicated local phone line. Their healthcare IT page isn’t just a checkbox — it names real clients.

Key Strengths

  • Perfect 5.0 Google rating.
  • Named healthcare clients including Athens Pulmonary & Sleep Medicine, Peachtree Medical Billing, and McDonald & Manus Oral & Maxillofacial Surgery. Veterinary healthcare clients also documented.
  • Dedicated healthcare IT page covering HIPAA/HITECH compliance, EMR/EHR implementation, cybersecurity, and VoIP for medical settings.
  • Seven documented industry verticals with dedicated pages: healthcare, construction, education, government, hospitality, manufacturing, and professional services.

Limitations

  • Headquartered in Athens, GA, not Savannah. A Savannah office exists with a dedicated phone number, but primary operations are Athens-based.
  • Low Google review volume (16 reviews) despite the perfect rating. The logarithmic scoring model limits the penalty, but it’s still a credibility gap versus higher-volume competitors.
  • No confirmed industry awards from major recognition lists.

Best For

Small to mid-size clinics and medical practices in Savannah that want a healthcare-focused MSP with EMR/EHR implementation expertise and a track record of named medical client relationships.

Not Ideal For

Practices that prioritize a Savannah-headquartered provider with a large local team and high-volume Google review presence.

Services

Managed ITEMR/EHR ImplementationHIPAA/HITECH ComplianceCybersecurityVoIP

Why They Rank #5

Athens Micro’s healthcare documentation is among the strongest on this list. Named clients, dedicated vertical pages, and a perfect Google rating tell a credible story. The limiting factors are volume and geography: 16 reviews and an Athens headquarters. For a practice that values specialization depth over local-HQ proximity, Athens Micro punches above their ranking.

6
DPC Technology
From “Dental PC” to Full-Service MSP With Deep Practice Roots
5.5
out of 10
Trust Score

Score Breakdown

Reviews (35%)5.5
Awards (20%)2.0
Years in Business (15%)10.0
Physical Presence (10%)4.0
Industry Specialization (10%)7.0
Service Breadth (10%)6.0
DPC Technology dental IT Savannah GA homepage

Clay Archer started this company in 1995 as Dental PC. The name changed. The DNA didn’t.

Key Strengths

  • 31 years in business with roots specifically in dental practice IT. The company’s original name was literally Dental PC.
  • 15 verified Clutch reviews, making DPC the only provider on this list with meaningful third-party, interview-validated feedback.
  • Cloudtango profile exists, adding an IT-specific platform signal that most Savannah providers lack.
  • Named dental and medical practice testimonials referencing EHR transitions, HIPAA support, and practice management technology.

Limitations

  • Headquartered in Jacksonville, FL. Savannah is a satellite office, not the primary operation, so response times and team depth may differ from Jacksonville clients.
  • No confirmed Google review data for the Savannah-specific location.
  • Recent content and LinkedIn activity still skew heavily toward dental industry IT, which may not fully address the needs of non-dental healthcare verticals.

Best For

Dental practices in Savannah transitioning to digital records or upgrading practice management systems who want an MSP with 31 years of dental-specific IT heritage.

Not Ideal For

Non-dental healthcare organizations that need a provider with a demonstrated track record outside dental IT and a strong local headquarters presence.

Services

Managed ITDental Practice ITHIPAA SupportPractice ManagementCloudEHR Transitions

Why They Rank #6

DPC’s Clutch reviews and Cloudtango listing give them third-party platform validation that most providers on this list don’t have, and their dental IT roots are real, not constructed. But the Jacksonville headquarters and the lack of Savannah-specific Google review data create a physical-presence gap that pulls the Trust Score down in a healthcare-focused Savannah ranking.

7
RepowerIT
HIPAA-Focused IT Services With an Uncommon Asset-Disposal Capability
4.1
out of 10
Trust Score

Score Breakdown

Reviews (35%)2.0
Awards (20%)3.0
Years in Business (15%)7.0
Physical Presence (10%)4.0
Industry Specialization (10%)6.0
Service Breadth (10%)7.0
RepowerIT healthcare IT solutions Georgia homepage

RepowerIT brings something nobody else on this list offers: certified IT asset disposition. When a healthcare practice needs to retire old hardware without risking a HIPAA violation, that’s a real service gap most MSPs can’t fill.

Key Strengths

  • Dedicated healthcare IT solutions page with documented HIPAA compliance consulting, security risk assessments, and ongoing compliance monitoring.
  • IT asset disposition (ITAD) services include certified hard-drive destruction, data erasure, and equipment buyback. For healthcare organizations retiring EHR hardware, this addresses a specific HIPAA disposal requirement.
  • Named top IT company in Effingham County for multiple consecutive years by local publications.
  • Founded in 2011 with 15 years of operation across Savannah, Pooler, Statesboro, and Rincon.

Limitations

  • No public Google review data found during research. This is the primary Trust Score drag.
  • Headquartered in Guyton, GA (Effingham County), roughly 30 minutes from downtown Savannah. Not a Savannah-based operation.
  • Company originated as an IT equipment reseller and ITAD provider. Managed IT services were added later, and the depth of documentation lags behind MSP-native competitors.

Best For

Healthcare organizations in Coastal Georgia that need a local IT provider with documented HIPAA compliance consulting and a certified IT asset-disposal service for retiring PHI-bearing hardware.

Not Ideal For

Practices looking for a Savannah-headquartered MSP with a long track record of managed IT delivery and a strong public review presence.

Services

Managed ITHIPAA Compliance ConsultingITAD / Certified Data DestructionSecurity Risk AssessmentsCompliance Monitoring

Why They Rank #7

RepowerIT’s ITAD capability is genuinely differentiated — most MSPs can’t certify hardware destruction for HIPAA compliance. But managed IT is their newer offering, not their core business, and the absence of public review data on major platforms creates a credibility gap the Trust Score methodology can’t ignore. The healthcare page and local awards show intent; the review profile hasn’t caught up yet.


How to Choose a Healthcare MSP in Savannah

Start with HIPAA. If a provider doesn’t have a documented approach to HIPAA compliance on their website — including risk assessments, access controls, and audit preparation — cross them off the list before you compare pricing. Beyond that baseline, the right fit depends on your practice type and what you actually need managed.

Match the provider to your practice size. A solo or small practice (under 20 users) probably doesn’t need a multi-state MSP with enterprise infrastructure — look for a provider that specializes in medical or dental IT, handles your EHR platform, and responds fast when something breaks. Computer Solutions and Athens Micro both fit that profile. A multi-location practice or clinic network needs consistency across sites more than a single-office relationship; IntelliSystems covers five cities across Georgia and South Carolina, a natural fit for practices expanding beyond Chatham County.

Match the provider to your situation. Moving from break-fix to managed IT? Look for flat-rate plans that include monitoring, patching, backup, and helpdesk — Infinity and Speros both offer that model with predictable monthly costs. A dental practice going digital? DPC Technology was literally named “Dental PC” for its first 20+ years. Retiring old hardware with PHI on it? RepowerIT offers certified ITAD services, including hard-drive destruction, that address the HIPAA disposal requirement most MSPs don’t touch.

Ask for a reference in your vertical. Ask any provider you’re evaluating how many healthcare clients they currently serve and whether they’ll name one you can call. A provider that can’t produce a reference in your vertical is telling you something.

Whichever provider you shortlist, ask for a current Business Associate Agreement and a walkthrough of their HIPAA risk-assessment process before you sign. You can also browse every IT provider in Savannah to compare Trust Scores across the full market.


The Bottom Line

Infinity, Inc. earns the top position on this list because no other Savannah MSP combines the same depth of reviews, local history, service breadth, and documented healthcare IT support in a single package. They’ve been here since 1999, they’re headquartered on Chatham Center Drive, and their Google review profile is the strongest in the market.

For dental practices, Computer Solutions is the sharper tool — their entire business model is built around medical and dental IT, and their review volume backs it up. For multi-location healthcare organizations operating across the Southeast, IntelliSystems’ 33-year track record and multi-city footprint make them worth a serious look.

Every provider on this list was scored using the same published methodology. No provider paid for placement. Browse all MSPs in Savannah to compare Trust Scores across the full market, or read our national guide to the best MSPs for healthcare.

Healthcare MSPs (national) →

Trust Score Breakdown

Full sub-scores for all six factors across every provider on this list. Factor weights: Reviews 35%, Awards 20%, Years 15%, Physical Presence 10%, Industry Specialization 10%, Service Breadth 10%.

ProviderReviews
35%
Awards
20%
Years
15%
Presence
10%
Ind. Spec.
10%
Breadth
10%
Score
Infinity, Inc.7.55.09.010.07.07.07.4/10
Computer Solutions, Inc.7.02.09.09.08.05.06.4/10
IntelliSystems5.05.010.05.08.07.06.3/10
Speros6.52.010.010.04.06.06.2/10
Athens Micro6.02.010.06.08.06.06.0/10
DPC Technology5.52.010.04.07.06.05.5/10
RepowerIT2.03.07.04.06.07.04.1/10

Sub-scores are shown on a 0–10 scale; the Trust Score is the weighted sum of all six factors. Review data was collected from Google, Clutch, and Cloudtango during the research period and is provisional pending live-platform confirmation.


What Healthcare Buyers in Savannah Ask Us

More than most practices realize. The HIPAA Security Rule mandates administrative, technical, and physical safeguards for electronic protected health information. On the IT side, that means documented access controls, encryption at rest and in transit, audit logging, regular risk assessments, and an incident response plan. Your MSP should be handling all of this proactively, not waiting for you to ask. If they can’t show you a written security plan specific to your practice, that’s a red flag.
The gap is in documentation and muscle memory. A healthcare-focused MSP has HIPAA baked into their onboarding process, understands EHR workflows, and has dealt with OCR audit prep before. A general MSP that “also serves healthcare” might list it on their website but scramble when you ask about a Business Associate Agreement. Ask for one during your first conversation — the speed of the response tells you a lot.
$100 to $250 per user per month is the typical range for fully managed services in the Savannah market. That usually includes 24/7 monitoring, helpdesk, patching, backup, and basic cybersecurity. HIPAA compliance add-ons, advanced threat protection, and co-managed IT arrangements push the upper end higher. Month-to-month contracts are available but typically carry a 15–25% premium over annual commitments.
It depends on the problem. Most day-to-day IT support — password resets, software issues, email problems — can be handled remotely. But when a server fails at a 50-person clinic, or a network switch goes down during patient hours, you need someone who can be in your office within an hour. Every provider in our top four has a physical Savannah presence, and that matters when things break.
Five things: Can they produce a current Business Associate Agreement? Do they have named healthcare clients you can call? Can they document their HIPAA risk-assessment process? What’s their guaranteed response time for critical issues? And do they answer the phone with a real person? The contract matters less than the first 30 days of working together — that’s where you’ll know.